Description

AAFMAA Mortgage Services LLC (AMS) is looking for military oriented professionals with strong sales and customer service skills to join our team and become a Loan Officer, also known as a Mortgage Loan Originator or Military Mortgage Advisor. AMS is part of the American Armed Forces Mutual Aid Association (AAFMAA), the longest-standing not-for-profit, member-owned association which serves the military community. Be part of a team that helps servicemembers and Veterans get they affordable financing they need to build, buy, or refinance a home.

Scope and Responsibilities

• Originate residential mortgage loans to current and prospective AAFMAA members. Daily qualified inbound & outbound leads provided.
• Develop and grow relationships with real estate professionals, homebuilders, and other referral sources to generate qualified mortgage leads.
• Maintain a broad and current understanding of mortgage products, guidelines, pricing strategies, and industry standards. Structure loan scenarios to best meet the needs of each borrower.
• Engage in local community activities such as working with other not-for-profit military-focused organizations to develop new business and grow awareness of AMS in your market.

Required Skills and Experience

• Current mortgage license or ability to get licensed before hire
• 1-3 years lending experience and mortgage knowledge is preferred but not required.
• Organized with an attention for details
• College degree preferred
• Exceptional oral and written communication and presentation skills
• Strong phone and in-person sales skills
• A passion for customer service
• High proficiency with Microsoft Office products and overall comfort with technology such as lead management/CRM and loan application systems
• Capacity to work independently, be self-motivated and adapt well to change, but also work well as part of a team that includes other departments such as Marketing, IT, and Processing & Operations

Scope and Responsibilities

• Recruit, develop and lead a team of licensed Mortgage Loan Officers; motivate them and establish strategies to achieve monthly and annual loan production goals.
• Engage in local community activities and organizations to develop new business. Develop relationships with real estate professionals, homebuilders, and other referral sources to generate qualified mortgage leads.
• Coordinate with processing, underwriting, compliance, and customer service functions to make sure applications and loans are handled efficiently and according to company, local, state, and federal regulations and guidelines, processes, and procedures.
• Manage all branch activities and expenses to stay within a desired operating budget.
• Handle and resolve any customer inquiries or complaints and assist in resolving any issues.
• Obtain and maintain branch licensing by state as needed.
• Identify new business opportunities and look for ways to grow awareness of AMS in your market.

Required Skills and Experience

• At least 5 years mortgage branch management experience, including lending and knowledge of various mortgage loan products. Or, a senior loan officer role or assistant manager experience where you have proven results developing mortgage business and recruiting and managing sales people.
• Current mortgage license or ability to get licensed before hire.
• Proven ability to lead a team to achieve targeted production levels.
• Clear and effective communication skills, both verbal and written.
• Undergraduate degree.
• Capacity to work independently, be self-motivated and adapt well to change.
• Ability to develop business relationships with real estate professionals, homebuilders, military organizations, and other business referral sources.
• Strong recruiting, hiring, and training skills to develop leading sales teams.
• Prior military service, highly preferred.